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FAQs

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Email us

support@petranest.store

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders take 1-2 days to ship, orders are estimated to be delivered in 7-15 business days.

Can I inspect the goods before receiving them?

If you are not satisfied with your order you can return it within 14 days of delivery for a full refund or exchange.

What should I do if there is a problem with my order?

Do not hesitate to contact us should you have a problem with your order, please be prepared to provide your name, order number, email, and delivery address.

How long does shipping usually take?

Shipping typically takes 7-15 days depending on location

Was your order damaged in transit?

Please contact us to arrange either a refund or replacement of your order. We may ask for proof that the order you recieved is not in working condition.